In 2018, Boston Calling was looking for a full refresh of their brand identity. They hoped to celebrate their 10th edition with a special anniversary look and a brand new website.
To kickstart the web process, it was important to discover what areas of their current site needed to improve and who we were designing for. The site they had lacked in personality and it struggled to easily provide information to festival goers. Attendees are looking for a few main things: Lineup, Tickets, Date, and Location. With this redesign, attendees should be able to quickly find what they needed to know with no hurdles in their way.
Created at Gupta Media
A large part of this redesign revolved around tickets, specifically the new “tier” system that many festivals have adopted. Tickets to a weekend long event aren’t cheap, so many festival goers will hold out until closer to the event to purchase their passes. It seems like the responsible option, until you come to find out that the ticket you buy the week before the festival actually costs more than if you were to have bought one six months ago. It’s an unfortunate discovery, so Boston Calling wanted to make sure the website was transparent with their customers. They wanted to make it known that if you buy now, you’ll be saving money for the same experience.
The solve was a custom ticket widget. Through multiple designs and testing, we were able to clearly and concisely provide users with all pricing information for the days, tiers, and levels of tickets available. We were able to show that Tier 1 Three Day General Admission tickets bought now would cost $299.00 compared to Tier 3 which will cost $349.00 for the same ticket.
One detail left out from the experience was timing. It was intentional to give users the information about tiers and pricing, but keep when those tiers would change a secret.
Once the new website was up and running, it was time to move on to paid and organic media. Working closely with our in house media team, I was one of the main content creators for Boston Calling’s social media.
The 2019 lineup brought on headliners like Twenty One Pilots, Tame Impala, and Travis Scott. This meant the content needed to gear towards a younger generation. The goal was to hype up the festival’s appeal while also letting our audience know about important details or ticket/payment deadlines.
In addition to branding, web design, and social advertising work, credentials and on-site signage was a major deliverable for the festival. This included wristbands, mailers, directional signage, food signage, digital artist screens, schedules, and more.
The biggest undertaking between all of the credentials and on-site signage is the wristbands. It’s the first piece of the festival that customers get to interact with personally. These wristbands needed to be fun, collectible pieces of festival memorabilia, but they also needed to be a functional form of security. Each ticket type (Three Day General Admission, Friday General Admission, Friday VIP, Friday Platinum, etc) must be easily distinguishable at a glance. Boston Calling’s security team are checking hundreds of thousands of wristbands during the event, so there needs to be a quick visual difference to each to help them ensure no one is where they shouldn’t be. This means testing different colors and pairings until we find the right combination where no two wristbands look alike.
And we're still going! Make sure to check out the work for the 2022 festival here.